Cancellation policy

Purchase Options Cancellation Policy

This policy applies to purchase options offered by Veromarka LTD, including pre-orders and any subscription or recurring-order products. It should be read together with our Return and Refund Policy and Shipping Policy.

1. Pre-orders

Pre-order items are products that are not yet in stock and are shipped on or after the estimated shipping date shown on the product page.

Cancelling a pre-order: you may cancel a pre-order for a full refund at any time before it has shipped, by emailing contact@veromarka.com with your order number.
After shipping: once a pre-order has shipped, it can no longer be cancelled and is subject to our Return and Refund Policy.
Delays: estimated shipping dates may change. If your pre-order is significantly delayed, we will notify you by email and you may choose to cancel for a full refund.
Mixed orders: if your order contains both in-stock and pre-order items, the whole order may ship together when the pre-order items are ready. If you would like your in-stock items sooner, contact us as soon as possible and we will do our best to split the shipment.

2. Subscriptions and recurring orders

If you purchase a subscription or recurring-order product, you authorise us to charge your payment method at the frequency and price shown at checkout until you cancel.

How to cancel: you can cancel at any time by emailing contact@veromarka.com with your order number, or through your customer account if that option is available.
Notice period: to avoid being charged for your next order, please cancel at least 48 hours before your next billing date.
Effect of cancelling: cancelling stops all future charges. Orders that have already been processed or shipped are not affected and follow our Return and Refund Policy.
Price changes: if the price of a subscription changes, we will notify you in advance, and you may cancel before the new price takes effect.
Failed payments: if a payment fails, we may retry the charge or pause your subscription until your payment details are updated.

3. Refunds

Refunds for cancelled pre-orders and subscription orders that have not yet shipped are issued to your original payment method within 10 business days. Refunds for returned items follow our Return and Refund Policy.

4. Your statutory rights

Nothing in this policy affects your statutory rights as a consumer, including any right to cancel within a cooling-off period under the laws of the United Kingdom or the European Union.

5. Contact us

To cancel or ask a question, email contact@veromarka.com. We aim to respond within 24–48 hours.