Shipping policy
Shipping Policy
Where we ship
We ship to the following destinations: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, and United States.
1. Shipping cost and delivery times
We currently offer FREE standard shipping on all orders for a limited time.
- Estimated delivery: 5–9 working days in total for in-stock items, including processing and shipping time.
Delivery times are estimates and are not guaranteed. Delays can occur due to carrier issues, customs processing, public holidays, or events beyond our control.
2. Pre-order items
For pre-order products, your receiving time is calculated from the estimated shipping date shown on the product page, plus the shipping time above. If your order contains both in-stock and pre-order items, your whole order may be delayed to match the pre-order timeline.
3. Tracking your order
Once your order has shipped, you will receive an email with your tracking information. You can also track your order at any time on our Track Your Order page. Tracking updates can take up to 48 hours to appear after dispatch.
4. Delivery address and exceptions
We cannot ship to P.O. boxes or APO/FPO/DPO addresses. Please make sure your shipping address is complete and accurate, including street number, building number, apartment number, and any other relevant delivery details. This helps avoid delays or failed delivery. To change your address, email us within 24 hours of placing your order (see our Return and Refund Policy).
5. Customs duties and import taxes
Shipments may be sent delivery duty unpaid. This means customs duties, import taxes, or additional fees may be charged by your country once the parcel arrives. If applicable, these charges are the responsibility of the customer.
If a parcel is refused due to customs charges, the customer will be responsible for all return shipping costs, customs charges, and handling fees.
In line with customs regulations, we cannot declare purchased items as gifts or list a value lower than the actual product price.
6. Lost, delayed or damaged parcels
If your parcel has not arrived within the estimated time, or arrives damaged or incorrect, please contact us at contact@veromarka.com with your order number and we will investigate. For damaged or incorrect items, see the "Damaged, defective or incorrect items" section of our Return and Refund Policy.
Need help?
We're here to make your experience smooth from start to finish. If you have any questions about your order, sizing, shipping, or returns, please contact us at contact@veromarka.com. We aim to respond within 24–48 hours.
