Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@veromarka.com. Please note that returns will need to be sent to the following address: [Contact us to confirm your return first] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@veromarka.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@veromarka.com.

Not the right fit? Went overboard with your retail therapy?

We get it, not everything works out perfectly. If it did, we would all be backup dancers for Beyoncé! Returns can be made within 30 days from the date you've received all your items. Please be advised that loose ends and tiny, slight stains will not be considered as quality issues. At Veromarka, we share the same value with our beloved customers. While, we are ZERO-tolerance to fraudulent orders.

Unfortunately, we currently do NOT cover shipping costs to return at the moment. Customers are responsible to arrange the returning themselves (working on offering more friendly return policies tho!).

Meanwhile, please be advised that shipping fees, including expedited shipping charges, are non-refundable in the event of a return.

Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.

*Important Notice: The return address is not the same as the one on the label. Please do not return items without obtaining the address provided by us.

1) How to amend my order information?

If you need to update your shipping address or contact information, please email us at contact@veromarka.com within 12 hours of placing your order.

Please be noted that we can only accommodate changes if the order has not yet been processed or shipped. Once the 24-hour window has passed or the order has entered the fulfillment stage, we are unable to make any further amendments.

To ensure the timely delivery of your items, please double-check all details at checkout. By placing an order, you acknowledge and agree to these processing terms.

2) How to return an item?

1. Send an email to: contact@veromarka.com
2. In the email, tell us your order number, and the item(s) you would like to return.
3. Please note that you can only submit ONE request for each order.
4. We'll be in touch with instructions for return after we receive your information within 48 business hours. Please be aware that refunds are provided in the form of a Veromarka e-gift card, which exclude original shipping costs. 

3) How to cancel my order?

It may be possible to cancel an order within 24 hours of it being placed. Please email us at contact@veromarka.com to request a cancellation.

Please be noted that we charge 10% of the total order value for order cancellation processing fee if it is requested after the timeframe of 24 hours. Once the order begins processing in our system, we may not be able to amend it. Please take extra care when placing an order, as we do not accept any changes on orders that have already been processed. By placing an order, you expressly agree to follow and abide by these terms.

4) How does return work?

Return processing typically takes up to 2-3 weeks from the date shipped to arrive at the warehouse and can take up to 2-3 weeks from the date received to be processed.

We will make sure to send you an email once the returned item(s) have been received. Refunds are provided in the form of a Veromarka e-gift card, which exclude original shipping costs. 

5) Exchanges

At Veromarka, we understand that sometimes preferences may change, and size does not work out perfectly all the time. We strive to provide a hassle-free exchange experience for our valued customers. Items eligible for exchange must be in their original condition, unused, and with all tags/packaging intact. Exchanges are subject to product availability.

6) Final Sale & Custom Order

Please note, products marked as Final Sale or discounted are not eligible for return except if there is a serious reason for the return. Custom-made items are also non-refundable.

7) Do you offer returns & exchanges to wholesale orders?

I am afraid no. Wholesale orders are often offered at significantly discounted prices compared to retail. These discounts are provided with the understanding that the sale is final, helping to manage financial risks and maintain competitive pricing.

Hence, for wholesale, we highly suggest ordering a few at our original price to test the quality and your sizes.

8) Follow-up Communication Policy

If you have contacted us to request a change and our team has responded for further clarification or confirmation, please reply to us promptly.

If we do not receive your follow-up response within 48 hours, we will proceed by shipping your order according to the original order details to avoid any further delivery delays. Please ensure you monitor your inbox (and spam folder) to ensure timely communication.