Refund policy

Our 30-day return policy

You have 30 days from the date you receive your order to request a return. To be eligible, your item must be in the same condition that you received it: unworn, unwashed and unused, with all tags attached and in its original packaging. Proof of purchase (your order number) is required.

How to return an item

1. Go to our Returns page.
2. Enter your order number and your email or phone number, then select the item(s) you would like to return.
3. Follow the on-screen steps to submit your request. Only one return request can be submitted per order.
4. Once your request is reviewed, we will email you the return instructions and the return address within 48 business hours.

Please do not send items back before your return has been approved. The return address is different from the address on your shipping label, and items sent without our approval will not be accepted. If you have trouble with the Returns page, email us at contact@veromarka.com.

Return shipping

Customers are responsible for arranging and paying for return shipping. Original shipping fees, including expedited shipping, are non-refundable, except for damaged, defective or incorrect items (see below).

Return conditions

Items that are damaged, worn, washed, or missing their original packaging or hangtags will not be accepted, and we may refuse a return that arrives in an unsuitable condition. Loose threads and tiny, slight marks are not considered quality issues.

How returns are processed

Return shipments typically take 2-3 weeks to reach our warehouse, and up to 2-3 weeks after arrival to be processed. We will email you once your return has been received and inspected.

Refunds

Approved refunds are issued as Veromarka store credit (an e-gift card) for the value of the returned item(s), excluding original shipping costs. Store credit never expires and can be used on any future order. If more than 15 business days have passed since your return was approved, please contact us at contact@veromarka.com.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged or incorrect, contact us immediately at contact@veromarka.com with your order number and photos so we can make it right. Approved claims for damaged, defective or incorrect items are refunded in full, including original shipping costs, to your original payment method, or we can send a replacement if you prefer. You will not be required to pay return shipping for these items.

Exchanges

We understand that preferences and sizes change. Items eligible for exchange must be in their original condition, unused, with all tags and packaging. Exchanges are subject to availability. The fastest way to get what you want is to return your item through our Returns page and, once the return is accepted, place a new order for the item you prefer.

Final sale and custom orders

Items marked Final Sale or discounted are not eligible for return, except where there is a serious reason such as a defect or an incorrect item. Custom-made items are non-refundable. Gift cards cannot be returned.

Wholesale orders

Wholesale orders are offered at significantly discounted prices and are final sale. We recommend ordering a few pieces at retail price first to test quality and sizing.

European Union and United Kingdom: 14-day cooling-off period

If your order is shipped to the European Union or United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Items must be in the same condition as received. Under the cooling-off period, refunds are made to your original payment method rather than as store credit.

Changing your order

To update your shipping address or contact details, email contact@veromarka.com within 24 hours of placing your order. We can only make changes if the order has not yet been processed or shipped. Please double-check all details at checkout.

Cancelling your order

You may be able to cancel an order within 24 hours of placing it by emailing contact@veromarka.com. After 24 hours, or once your order has started processing, cancellations may incur a 10% processing fee of the total order value, and we may be unable to cancel or change it. This fee does not apply to cancellations made under the EU/UK cooling-off period.

Follow-up communication

If we contact you for clarification or confirmation about your order or request, please reply promptly. If we do not hear from you within 48 hours, we will ship your order according to the original order details to avoid delivery delays. Please check your inbox and spam folder.

Fraud

We have zero tolerance for fraudulent orders and returns.

Contact us

For any question, email contact@veromarka.com.