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Return & Refund Policy
At Veromarka, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
To qualify, items must:
- Be in the same condition as received (unworn, unused, with tags).
- Be in the original packaging.
- Include a receipt or proof of purchase.
📧 To initiate a return, please contact us at contact@veromarka.com. Returns should be sent to our designated return address (provided upon request).
⚠️ Important: Items sent back without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.
Exchanges
The quickest way to receive the product you want is to return the original item. Once the return is approved, you can place a new order for the replacement.
European Union – 30-Day Cooling-Off Period
If your order is shipped within the EU, you have the right to cancel or return your purchase within 30 days of delivery, for any reason and without explanation. Items must meet the same eligibility conditions outlined above.
Refunds
Once we receive and inspect your return, we will notify you of approval.
- Approved refunds are processed to your original payment method within 10 business days.
- Please note: Your bank or card issuer may require additional time to post the refund.
⏳ If more than 15 business days have passed since your refund was approved, please contact us at contact@veromarka.com.